Who we are

About us

TeKnowledge Shared Services (Pvt) Ltd is a strategic global consolidation hub in Asia. Based in Colombo, Sri Lanka geared to cater to our centrally managed global operations - via a dedicated & experienced team, handling & managing global operations & shipments, incorporating the latest IT solutions to minimize costs & maximize efficiency - contributing to the end customer's bottom line - globally.

TeKnowledge Shared Services Ltd. (TKSS) & Tropical Fish Int'l Ltd. are associates of the parent - CIS Int'l Holdings Corp. headquartered in Los Angeles, CA, USA. The group - established since 1991 has a direct presence in US, UK, Thailand, Maldives & Sri Lanka serves the group as a regional hub and the primary shared services center. Our customers are fortune 1000 level global pet industry leaders in both the US and European markets.

Our Vision

A seamless multinational organization - embracing technology, driven by an empowered & loyal team with an abiding interest in its future success, executing a laser-like focus on achieving goals of continuous improvement of best practices within each of the group's business units globally.

Our Mission

Serve our customers with integrity, incorporating the most efficient & creative ideas, methods & technology, within a sustainable business & production model that results in cost & quality - second to none, while earning the loyalty of our customers & stake-holders in every industry - we have the privilege to serve in.

TKSS - Shared Services – Its unique & defining characteristics

The TKSS shared services is centered around a customer ERP

driven support platform – that supports an automated shared services function, leveraging its accumulated knowledge within the global pet industry over a 26-year period, with forward looking solutions.

Standard non-technical KPO (Knowledge Process Outsourcing)

functions such as the following are also managed :
Executive Admin coordination
Accounts & Finance
Document Management
Meeting Management
Corporate filings
Inventory Management

All functions relating to process automation within an integrated business ERP platform

Includes broader functions which are adapted to the unique needs of the pet industry – including:
CRM – Customer Relationship Management – Managing Customer & end Customer
Order Processing – Managing both Customer & Vendor
Logistics & Shipment coordination
Production Management
Labour Management
Productivity enhancement tools
Report Calendar Management
Customized Workflow & Process Flow Management
IT Support
EDI based order & Financial Transaction Management

The extended pet industry specific unique knowledge

and Technology based shared services performed also includes:
Breeding Management Systems
Husbandry Management
Critical measurement review
Sales & marketing management of targeted products
Specialized logistics support for perishables
Specialized audit overview – to review macro & micro level operational functions & reporting

TKSS has a unique customer perspective

given the knowledge & experience of having been involved in the pet industry for over 26 years, combined with cost saving automation tools – that are continuously updated & tailored to industry needs.

Sri Lanka is its hub for coordinating global operations

Currently managing operations in 08 countries – related to the specific pet industry – namely U.S, U.K, China, Australia, Fiji, Maldives, Thailand & Sri Lanka.

Our trusted clients

Its unique

What we Do?

It all began 25 years ago - as an extension of a fanatic pursuit of an IT driven solution for every challenge - in a small distribution center for live tropical fish within the United States - with the primary goal of achieving consistency of industry best practices, to translate into value & profit in the future.

Specialized ERP Solution for Pet and Live Stock Industry

Specialized ERP solution for farmers, breeders, importers, exporters and distributors - Web based with all-time transparency & traceability, including EDI.

  • Live Production, Pick, Pack & Shipping Management
  • Help Desk Services
  • Remote Warehouse Management
  • Disaster Recovery and Backup Services
  • Backend Accounting & Finance operations
  • IT Consultancy & Information Security Services
  • Server, Database and Network Administration
  • 24 x 7 x 365 Support Center Solutions

TKSS Software Development and Outsourcing

Specialized ERP solution for farmers, breeders, importers, exporters and distributors – Web based with all-time transparency & traceability, including EDI

Web and Windows

  • C# VS 2013 / .NET 4.5 / HTML 5 / Web API / WCF / CSS / jQuery / Java Script

Database Services

  • SQL Server 2008 / 2012
  • MySQL

Mobile Applications

  • Android

POS Systems

We provide total solutions to the retail market that can be customized according to customer requirements

Product Development

We develop customized in-house windows & web based cost effective custom ERP solutions

Customized Payroll & Accounting Services

We provide payroll & account services to outside businesses

E-commerce Portal

E-commerce solution to widen your global foot-print & increase your country specific or global sales

  • Shopping cart with purchasing via credit cards
  • Integrated Logistics Management and Shipping Solution
  • Email and SMS Services for Sales Order Processing
  • Integration with Courier Services
  • Back Office Administration and Customer Service Functions
  • Web Based Dashboards / Reporting
  • 24 x 7 x 365 Support Center Solutions

e - Meeting Management System

  • Web Based
  • Automatic pre meeting alerts
  • Automatic circulation of meeting agenda prior to meeting scheduled time
  • Meeting minutes generation to participants and stake holders
  • Easy searchable compartmentalized access to previous meeting minutes and action items
  • Support for multiple unrestricted attachments
  • Controlled access

PMIS - Project Management Information System

  • High sensitivity GPS Receiver at -160dBm
  • Accelerometer built-in for accident and tow alert
  • Individual Geo-Fence capability with in/out reporting
  • Li-Ion backup battery for main power disconnection
  • Internal data logger for 15,000 way-points
  • Built in jacks for SPK and MIC
  • Panic button and Speed Dial button ready for voice call
  • Real-time dynamic reporting based on time interval or distance travelled
  • Remote over-the-air configuration via GSM
  • Over speed alerting and mileage accumulator built-in
  • Web user interface

Fleet Management System

  • Seamless integration with fastrack [GPS Tracking] to provide vehicle tracking
  • Preventive maintenance tracking.
  • Get notified when insurance, technical inspection, license, Services etc. is about to expire
  • Access to information relating to vehicle’s historical data
  • Meter updates and mileage tracking
  • Optimize vehicle maintenance and reduce break downs
  • Record who was driving your vehicle at any particular time

Work Flow Management System

  • Guide employees on the tasks that needs be carried out on a day.
  • Opens up a new channel of communication with the senior management by listing the docs involved, reporting issues etc. thru the W/F system.
  • 100% web based.
  • Smart portal with a detailed listing of a user's daily tasks/activities and processors to be filled and updated by the user
  • Event based email notification
  • End of day summary e-mails to supervisors
  • Time zone management
  • Attach multiple files

e - Reporting

  • Web Based
  • Automatic alerts to report owners, supervisors and reviewers
  • Centralized administration of reports
  • Centralized storage and accessibility of all previous and current reports
  • Summary e-mails on report completion and links to report path for easy access
  • Summary e-mails with reviewers. supervisors comments
  • Controlled access

TKSS Shared / Managed Services - Saas & PaaS based

E-commerce solution to widen your global foot-print & increase your country specific or global sales

  • Live Production, Pick, Pack & Shipping Management
  • Help Desk Services
  • Remote Warehouse Management
  • Disaster Recovery and Backup Services
  • Backend Accounting & Finance operations
  • IT Consultancy & Information Security Services
  • Server, Database and Network Administration
  • 24 x 7 x 365 Support Center Solutions

FasTrack : GPS based Vehicle Tracking system

  • High sensitivity GPS receiver at -160dBm
  • Accelerometer built-in for accident and tow alert
  • Individual geo-fence capability with in/out reporting
  • Li-Ion backup battery for main power disconnection
  • Internal data logger for 15,000 way-points
  • Built in jacks for SPK and MIC
  • Panic button and speed dial button ready for voice call
  • Real-time dynamic reporting based on time interval or distance travelled
  • Remote over-the-air configuration via GSM
  • Over speed alerting and mileage accumulator built-in
  • Web user Interface

SMS mobile application

  • SMS Banking Applications
  • SMS Marketing applications
  • Application status requests
  • SMS reminder generation applications
  • Customized two way SMS applications

Call Centre Management System

  • Detects incoming calls from Customers and presents customer details, buying patterns , purchase histories
  • Instant notifications to divisional managers, support staff on client queries , orders
  • Log maintenance

Web Designing

We develop innovative web sites with latest technologies & are customized to suit the customer requirement

Join with us

Careers with TKSS

We are constantly in the lookout for talented, enthusiastic and passionate individuals who are determined to deliver results, grow with us and share our success. We are looking for those individuals who are confident about realizing our vision and execute our mission with an unwavering commitment and who are willing to lead our company in future.

We offer opportunities across our organization to build a fulfilling career and work with colleagues and customers around the world. We have opportunities available in areas of;

If you are looking for a career in above areas, please email your application, along with the names of 2 Non related referees and the position name mentioned in the subject line of the email to careers@eteknowledge.com

New office at Piliyandala, facing the Bolgoda Lake with state of art facilities including Gym, Cafeteria & Conference Halls

Contact us

+1 310 362 6331
sales.tekss

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